Frequently Asked Questions
Categories
Technical Requirements
What’s required to operate SceneStudio Online?
You need a supported browser (IE7 or IE8, Firefox 2 or 3) and the current version
of Microsoft Silverlight which can be downloaded from Microsoft’s website or
when prompted by the SceneStudio Online web application.
What’s required to playback presentation downloads offline?
Presentations downloaded for offline playback require Microsoft .NET Framework 3.5
or greater, which is already an update of the Microsoft XP Pro operating system.
What display resolutions are supported?
Playing back presentations online work on at any display resolution. Presentation
downloads are optimized for full screen playback at 1280x768 and at other resolutions
will adjust playback to fit the display by letterboxing or postage stamping the output.
Creating Presentations
What image file formats are supported?
Jpeg and png are supported. Png files must be indexed color: 1-bit, 4-bit or 8-bit color depth (per channel) or Truecolor: 24-bit color depth or 32-bit color depth (per channel) for Truecolor alpha.
What movie file formats are supported?
.wmv
How do I add an image or movie clip to a slide?
Click on the media file and drag it to the desired region and then release the mouse button.
What if I have .avi movies or some other format?
There are many file conversion tools available online that allow you to convert to
the wmv format. Consult download.com, and use search terms such as ‘.avi to
.wmv conversion’.
The entire movie clip doesn’t playback, what’s wrong?
Each slide has a fade in and out transition. We recommend adding one or two seconds to the slide duration.
Can I upload multiple files at once?
Yes, when selecting files hold down the CTRL key to select multiple files one at
a time or the SHIFT key to select a range of files at one time.
I was able to enter text beyond the end of the text region, is that OK?
For online playback it’s OK and you can decide if the text entered looks good,
but if you download the presentation the extra text will not display.
I uploaded an image taken in portrait mode, how do I rotate it?
Portrait mode images must be rotated prior to upload.
How much content may I upload for a presentation?
Storage space is based on your user account, not an individual presentation and each
plan has its own media storage limit which you can review on the SceneStudio Online
pricing page.
Presentation Downloads
How do I start playing my downloaded presentation?
Find the saved zip folder, which is named after your presentation. Right-click on it
and choose ‘Extract All’ or any other available unzip option. If your ZIP utility
doesn’t extract the contents into their own folder, create one and save the contents
to it. Once extracted, open the folder and double-click on the SoloPresentationPlayback.exe
(butterfly) icon. The presentation will loop until you press the ESC key.
How long will the presentation play?
The presentation will playback until you press the ESC key.
How do I stop playback?
Press the ESC key.
My presentation won’t playback, what’s wrong?
Make sure your PC has Microsoft .NET Framework 3.5 or greater installed. If you
changed the name of the ZIP download file or modified the files included in the
download folder playback may not be possible.
Presentation playback doesn’t fill up the entire display, is that normal?
Yes, presentations are optimized for playback on a wide screen display at 1280x768
resolution. Playback at any other resolution results in letter boxing or postage
stamping of the presentation at the maximum size allowed while still maintaining
the target playback aspect ratio.
Can I share my presentation?
Yes, once you download the presentation you’re able to distribute the ZIP folder
to anyone you’d like so they can enjoy what you’ve created.
How long do I have to download a presentation?
Presentations are available for download for 30 days from the date you requested
the download to be created. Once saved, presentations may be used and viewed
without limit.
Viewing & Sharing Presentations
How can I share my presentations?
From the Presentation Manager page of SceneStudio Online click on the VIEW link
to navigate to the Hosted Page where you can email the page link to friends or
post a link to your social networking friends.
If I share via Facebook, where is my presentation posted?
Presentations appear as a Posted Item on your Profile, and anyone who can see
your updates via their news feed will be able to access your presentation.
If I share via MySpace, where is my presentation posted?
Presentations appear as a link in a Blog Post. It is also possible to copy the embed
code via the MySpace posting interface, and paste the code to make your presentation
a part of your Profile.
If I delete a presentation can it still be played back online?
No, only active presentations are available for playback online.
My Account
Is my credit card required for account signup?
No. Creating an account is no charge and a credit card is not required.
Why would I download a presentation?
Presentation downloads can be played back offline, are free to distribute to others and
playback is a continuous loop until the ESC key is pressed, making them suitable for
digital signage, banquets, wedding receptions, or any event where continuous playback
is desirable.